A very interesting question, I have also thought about this topic for a long time. In my opinion, three key skills are especially important in business communications today: adaptability, empathy and digital literacy. Adaptability is the ability to adjust to changes: new platforms, communication formats, expectations of clients and colleagues. Empathy allows you to build trust, understand different cultural contexts and find a common language even with very different people. And digital literacy is no longer just a plus, but a necessity: the ability to effectively use instant messengers, CRM systems, video communications and communications analytics directly affects the result. Personally, I have noticed that openness to new ideas and honest feedback within the team help solve problems faster and without conflicts. And with clients, a sincere interest in their needs and the ability to listen work wonders.
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